FAQS

We are always more than happy to answer any and every questions you have for us!

Empty Boxes

Where can I get empty boxes?

You can pick up empty boxes at At My Place Cafe Filipino restaurant located in Chandler, AZ.

Weight Limits

Are there any weight limits for Balikbayan boxes?

There are no weight limits on sea cargo Balikbayan boxes.

Air cargo Balikbayan is charged by weight and the size of the package.

Payment

What form of payments do you accept?

We currently accept cash, credit cards, and electronic transfers (Zelle, Venmo, PayPal, etc).

Delivery Times

How long does it take for my Balikbayan Box to arrive to my loved ones in The Philippines?

For sea cargo, we are currently advising our clients to allow 6-8 weeks from the moment we pick up the Balikbayan box in Phoenix, Arizona to arrive to your loved ones in The Philippines depending on region. 

For air cargo, the time frame is usually 7-15 calendar days.

Prohibited Items

What items are prohibited?

Please refer to the link below for a list of prohibited items:

https://www.lbcexpress.com/prohibited-items

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